Please check most frequently asked questions here. If you can't find what you're looking for, don't hesitate to get in touch – we'll be happy to help! firstname.lastname@example.org
As we’re a young brand, we aren’t able to go ‘all the way’ in having 24/7 live support; however, since we strive for perfection, we'd love to hear from you and we'll try to get back to you within two working days! Thanks a lot for your support and understanding.
We ship to over 100 countries.
Despite the current COVID-19 pandemic, standard shipping lines are resuming services. If you require quicker delivery we offer priority courier services via DHL, FeDex, Aramex and TNT. We provide free shipping for orders above USD150 in a single receipt/purchase. Please note that customers are responsible for any additional local import tax and duties that may apply.
If the shipping section of our site is not answering your questions or if you have any other additional queries about returns or exchanges, please email us 📧 email@example.com
All underwear and most merchandise is final sale, however if a product has reached you in dire condition, please reach out to us by sending an email to 📧 firstname.lastname@example.org. If your product is deemed defective, we'll send you the product again – or provide store credit for a new purchase.
For more information, please review our Return Policy
We would love for you to keep your wares in the best possible condition in order for you to shine and #LiveLouder. We recommend that you check the care label as it contains specific care instructions. When in doubt, please machine wash your product in cold water and hang it out to dry. We'd also recommend that you turn your products inside out prior to washing and avoid washing together with garments which have abrasive components like metal zippers or velcro. These can damage your goods especially in the repetitive motion from a washing machine or dryer.
Data privacy is of importance to ThePack and we want to be transparent about how we process your personal data. Therefore, we've listed out how your personal data (including CCPA & EU GDPR compliance) will be processed and protected. Please click here for more information.
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