FAQs | Get In Touch

Hi! You'll find the most frequently asked questions here. If you can't find what you're looking for, please get in touch – we'll be happy to help! Email:hello@thepackunderwear.com

📧 hello@thepackunderwear.com

As we’re a young brand, we aren’t able to go ‘all the way’ in having 24/7 live support; however, since we strive for perfection, we'd love to hear from you and we'll try to get back to you within two working days!  Thanks a lot for your support and understanding.

We ship to over 100 countries. 

Despite the current COVID-19 pandemic, standard shipping lines are resuming services. If you require quicker delivery we offer priority courier services via DHL, FeDex, Aramex and TNT.  We provide free shipping for orders above USD150 in a single receipt/purchase. Please note that customers are responsible for any additional local import tax and duties that may apply. 

If the shipping section of our site is not answering your questions or if you have any other additional queries about returns or exchanges, please email us 📧 hello@thepackunderwear.com

In order to ensure the smooth and trouble-free clearance of personal goods through a limited number of countries, you're required to submit the following additional information during the checkout process if your order is bound for:

(i) South Korea - Personal Customs Code (12 digit alpha numeric code starting with the letter 'P')

(ii) Taiwan - (i) Personal Taiwan Identification Number; (ii) Registration via EZWAY APP - Name + Address must be an exact match per the registered information on your EZWAY APP. 

(iii) Brazil - CPF/CNPJ Number (14 digit alpha numeric code)

If the above information is submitted inaccurately this may result in processing delays, customs delays and/or additional charges. 

Please refer to our Term & Conditions for liability information. 

All underwear and most merchandise is final sale, however if a product has reached you in dire condition, please reach out to us by sending an email to 📧 hello@thepackunderwear.com. If your product is deemed defective, we'll send you the product again – or provide store credit for a new purchase. 

For more information, please review our Return Policy  

To get to know your fabrics, please click here 

We would love for you to keep your wares in the best possible condition in order for you to shine and #LiveLouder. We recommend that you check the care label as it contains specific care instructions. When in doubt, please machine wash your product in cold water and hang it out to dry. We'd also recommend that you turn your products inside out prior to washing and  avoid washing together with garments which have abrasive components like metal zippers or velcro. These can damage your goods especially in the repetitive motion from a washing machine or dryer.

Data privacy is of importance to ThePack and we want to be transparent about how we process your personal data. Therefore, we've listed out how your personal data (including CCPA & EU GDPR compliance) will be processed and protected. Please click here for more information.

Please read more about our point of view towards sustainability and social responsibility

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Please send all fan photos to 📧 hello@thepackunderwear.com and do tag your selfies🤳🏽 and posts with @thepackunderwear #thepackunderwear #LiveLouder 📸 on Instagram (@thepackunderwear) , Twitter (@thepackunderwe1) and Facebook

Download FUN Whatsapp stickers exclusively from ThePack Here   

#thepackunderwear #LiveLouder
ThePack Underwear®
Reg. U.S. Pat. & TM Off. (No. 6148049)
Distributed by Dragon Label Limited (HK)
367-375 Queen's Road Central, #1603 The L. Plaza, Sheung Wan, Hong Kong, PRC
📞 +86.1391.620.6447