To Our Valued Customers


Commencing 1 August 2022, all shipments are carbon neutral. We've partnered with the Planet app to neutralize our shipping emissions and to remove carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck and/or plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, then we ensure that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in the Shopify Sustainability Fund. There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

To estimate your emissions, we use order tracking data associated with the tracking number assigned to the shipment thus using the exact distance travelled. We remove only carbon (CO2) emissions that account for 95% of the climate impact from burning fossil fuels for transportation. Other emissions such as CH4, N2O, and GHG aren’t removed.


We offer Standard Shipping (lower shipping fees) to the following countries*:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech, Cambodia, Denmark, Estonia ,Finland, France, Germany, Greece, Hungary, Indonesia, Italy, Iran, Israel, Ireland, Japan, Kuwait, Lebanon, Latvia, Lithuania, Malaysia, Malta, Norway, New Zealand, Luxembourg, Netherlands, Philippines, Poland, Portugal, Spain, Sweden, Switzerland, Romania, Russia, Singapore, South Korea, Slovakia, Slovenia, South Africa, Thailand, Turkey, United States, United Kingdom, Ukraine, United Arab Emirates, Vietnam.

Customers in China, Macau, Hong Kong and/or Taiwan (collectively “The People's Republic of China”) will continue to enjoy a low shipping fee via SF Express. Delivery is 3-5 days after the order is confirmed.

For all other countries, to ensure a fast and reliable delivery to you, we’ll continue (as a temporary measure) to only offer express courier shipping via FedEx Priority. FedEx operates privately and is able to provide a guarantee that packages will be delivered to you within 7 to 10 working days (if not sooner). We’ve negotiated special rates however these are considerably higher than Standard Shipping rates**. These rates vary depending on your region and will be quoted during your checkout process after submitting your delivery address.

** Free shipping for orders above USD350 in a single receipt/purchase.

We ship via FedEx to the following countries (temporary measure):

Algeria, Argentina, Azerbaijan, Bahrain, Bangladesh, Belarus, Botswana, Burkina Faso, Chad, Chile, Colombia, Democratic Republic Of The Congo, Costa Rica, Cuba, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Guinea, India (36 of 37 states), Islamic Republic Of Jordan, , Madagascar, Mali, Mongolia, Morocco, Mozambique, Nepal, Niger, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Peru, Qatar, Republic of Cameroon, Rwanda, Senegal, Sri Lanka, Tunisia, Uganda, Uruguay, Uzbekistan, French Guiana, Honduras, Mexico, Kazakhstan, Saudi Arabia, Gibraltar.


 *** Take Note ***

+ ThePack exercises extreme diligence in processing your order and we'll try our best to deliver your order in accordance with your selected delivery address. After your order is confirmed, you'll be informed about the expected delivery details by email.

++ You cannot change your name, contact number and/or shipping address after your order is confirmed. ThePack is not responsible for any incorrect data entry made at the time of placing an order. 

+++ When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. The payment of duties and taxes is your responsibility.

++++ In order to ensure the smooth and trouble-free clearance of personal goods through a limited number of countries, you are required to submit the following additional information during the checkout process if your order is bound for:

(i) South Korea - Personal Customs Code (12-digit alpha numeric code starting with the letter 'P')

(ii) Taiwan - Personal Taiwan Identification Number, Registration via EZWAY APP & Name + Address must be an exact match per EZWAY APP.

(iii) Brazil - CPF/CNPJ Number (14-digit alpha numeric code)

(iv) Chile - DNI Number (9-digit alpha numeric code)

Failure to submit the above information at time of checkout may result in processing delays, customs delays and/or additional charges. ThePack assumes no responsibility for inaccurate information submitted at the time of placing an order. As such, you are required to triple check the information prior to submission.



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If your destination country is not listed please reach out to us at for assistance.