📧 hello@thepackunderwear.com

As we’re a young brand, we aren’t able to go ‘all the way’ in having 24/7 live support; however, since we strive for perfection, we'd love to hear from you and we'll try to get back to you within two working days!  Thanks a lot for your support and understanding.

We ship to over 100 countries. 

If the shipping section of our site is not answering your questions or if you have any other additional queries about returns or exchanges, please email us 📧 hello@thepackunderwear.com

**Free shipping for orders above USD350 in a single receipt/purchase. Please note that customers are responsible for any additional local import tax and duties that may apply. 

In order to ensure the smooth and trouble-free clearance of personal goods through a limited number of countries, you're required to submit the following additional information during the checkout process if your order is bound for:

(i) South Korea - Personal Customs Code (12-digit alpha numeric code starting with the letter 'P')

(ii) Taiwan - Personal Taiwan Identification Number, Registration via EZWAY APP & Name + Address must be an exact match per EZWAY APP.

(iii) Brazil - CPF/CNPJ Number (14-digit alpha numeric code)

(iv) Chile - DNI Number (9-digit alpha numeric code)

Please refer to ourTerm & Conditionsfor liability information. 

For hygiene reasons All UNDERWEAR AND MERCHANDISE is final sale, however if a product has reached you in dire condition, please reach out to us by sending an email to 📧 hello@thepackunderwear.com. If your product is deemed defective, we'll send you the product again – or provide store credit for a new purchase. 

For more information, please review our Return Policy  

Please login to your account. Once in, you'll be greeted by your personalized user dashboard. Here you'll be able to view current and past order information including tracking updates.

To get to know your fabrics, please click here

We'd love for you to keep your wares in the best possible condition in order for you to shine and #LiveLouder

Garments

We recommend that you check the care label as it contains specific care instructions. When in doubt, please machine wash your product in cold water and hang it out to dry. We'd also recommend that you turn your products inside out prior to washing and  avoid washing together with garments which have abrasive components like metal zippers or velcro. These can damage your goods especially in the repetitive motion from a washing machine or dryer.

Leather Goods

Everyday care and thoughtful storage will go a long way in maintaining the life of your favourite leather harness and accessory, however specific products may require different care techniques. 

As leather harnesses are worn infrequently (not daily), it's important to identify the correct fit as this will also support the longevity of your harness; preventing stretching.

You may prefer to allow more casual, functional accessory items such as a choker, armband or mask to weather and develop their own unique characteristics. In this case, regular dusting and a simple wipe with a damp cloth from time to time will certainly suffice.

Smooth, fine and patent leathers will benefit from a soft leather cream to nourish, hydrate and preserve their supple qualities. Gentle creams and conditioners may also be used to remove light scratches.

Please click here to find out more about sizing for underwear, harness, tops & bottoms!

Data privacy is of importance to ThePack and we want to be transparent about how we process your personal data. Therefore, we've listed out how your personal data (including CCPA & EU GDPR compliance) will be processed and protected. Please click here for more information.

You'll receive updated information about your current offers and rewards on your account page under the tab marked "ⓅⒺⓇⓀⓈ”

It's FREE to join! For more information on our loyalty & reward program, please click here.

Please read more about our point of view toward sustainability and social responsibility

Join the club & sign up for our eNewsletter to get special sales and first look previews. First time subscribers get 20% OFF their first order! 

Please send all fan photos to:

📧hello@thepackunderwear.com and do tag your selfies🤳🏽 and posts with 

@thepackunderwear_

#thepackunderwear 

#LiveLouder 📸

on Instagram (@thepackunderwear_) and Facebook

Download FUN Whatsapp stickers exclusively from ThePack Here