HOW DO I EARN POINTS?
Every purchase you make is rewarded with points. To earn points login to MyAccount or the tab marked “loyalty & rewards”. After login, complete the checkout process. Successfully completed/paid orders will accrue points accordingly: 5 points for every USD$1 spent.

WHERE CAN I FIND MY REWARDS?
You'll receive updated information about your current offers and rewards on your account page under the tab marked “》Loyalty|Rewardsᴺᴱᵂ”. Please note that a redeemed discount reward cannot be returned and reused, and if you’re refunded the points you earned for that item will be deducted from your account.

Your voucher/discount code can be applied at the checkout online by choosing “Add to Cart”. The voucher/discount amount is spread evenly across each item in your purchase, not on the total amount. Vouchers/discount codes will not be reissued if a refund occurs.

HOW DO I SPEND MY POINTS?
Your points can be applied at checkout online by choosing Add to Cart or Complete Order. The voucher/discount amount is spread evenly across each item in your purchase, not on the total amount.

WILL I BE REFUNDED MY POINTS IF I MAKE A RETURN?
Point(s) will not be reissued if you’re granted a refund. The voucher/discount amount is spread evenly across each item in your purchase. Exchanges are usually not accepted based on our strict hygiene policy.

WHY HAVEN'T I RECEIVED MY REWARD YET?
Rewards are issued by clicking on “ways to redeem” button and selecting the “redeem” button. You will be able to select the amount of points you choose in return for a unique code issued in the form of a voucher/discount code. Once the voucher/discount code is issued, ThePack will not be able to refund the points.

HOW LONG IS MY REWARD VALID FOR?
Rewards are valid 60 days from the day it is issued into your account.

WHERE CAN I FIND MY RECEIPTS?
All receipts and order confirmations can be found under My account.

FOR HOW LONG ARE MY POINTS VALID?
Your points are valid for 12 months following your membership start date. Your membership year starts on a given date, found in MyAccount. At the end of the membership year, the points will be reset and a new membership year starts.

CAN I REGISTER POINTS AFTER A PURCHASE?
You will be required to log in to “my account” or the “loyalty & rewards” tab at the time of making a purchase. If you’re not logged in to your account during the time of purchase then retroactive points will not be authorized.

HOW MUCH IS A POINT WORTH?
$1 spent = 100 points

HOW DO I LOG IN TO MY ACCOUNT?
With your email address and your password under the “my account” or “loyalty & rewards” tab.

HOW ARE YOU HANDLING MY PERSONAL INFORMATION (GDPR)?
Please see detailed information regarding personal information under GDPR Notice.

HOW MANY TIMES CAN I REDEEM AN OFFER?
One voucher/discount code can be redeemed once only.

HOW LONG IS A VOUCHER/DISCOUNT CODE VALID?
It depends on the offer, it may vary. Please refer to the terms associated with an individual voucher/discount code.

DO I EARN POINTS ON ALL PURCHASES?
Yes, points are earned on all purchases with the exception of gift cards and charity items.

HOW DO I CANCEL MY MEMBERSHIP?
You can cancel your membership by contacting hello@thepackunderwear.com

 

To view  all other Terms & Conditions specific to ThePack Loyalty & Rewards please tap | here.