Shipping
UPDATED 24 JULY 2020 (10:00HRS GMT+8)
To Our Valued Customers
We’ve seen delays in shipments for all worldwide standard shipping orders due to widespread airline restrictions and cancellations. Further to this, we’ve come to understand that local postal services are experiencing major back logs on in-bound packages. We want all orders to be delivered within a reasonable time frame however most standard shipping lines are unable to provide a guarantee on expected delivery timing. This has brought about much frustration to us at ThePack Underwear as well as to our customers who have placed orders over the past months.
As Standard Shipping Lines are resuming routes to a limited number of countries, we’re happy to let you know that we’ll be offering Standard Price Shipping (lower shipping fees) to the following countries*:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia ,Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Malta, Norway, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Romania, Slovakia, Slovenia, South Africa, United States, United Kingdom.
Customers in China, Macau, Hong Kong and/or Taiwan (collectively “The People's Republic of China”) will continue to enjoy a low shipping fee via SF Express. Delivery will be within 3-5 days after the order is confirmed.
In the meantime for all other countries, to ensure a fast and reliable delivery to you, we’ll continue (as a temporary measure) to only offer express courier shipping via FedEx, UPS or TNT. These three carriers operate privately and are able to provide a guarantee that packages will be delivered to you within 7 to 10 working days (if not sooner). We’ve negotiated special rates however these are considerably higher than Standard Shipping Line rates**. These rates vary depending on your region and will be quoted during your checkout process after submitting your delivery address. In order to mitigate this increased rate, we'll extend our Sale for an indefinite period ensuring you’ll be able to grab items at a significantly reduced price.
**Free shipping for orders above USD150 in a single receipt/purchase.
We ship via FedEx/UPS/TNT to the following countries (temporary measure):
Algeria, Argentina, Azerbaijan, Bahrain, Bangladesh, Belarus, Botswana, Burkina Faso, Cambodia, Chad, Chile, Colombia, Congo, Congo, The Democratic Republic Of The, Costa Rica, Cuba, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Guinea, India (36 of 37 states), Iran, Islamic Republic Of Jordan, Japan, Kuwait, Lebanon, Madagascar, Mali, Mongolia, Morocco, Mozambique, Nepal, Niger, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Peru, Qatar, Republic of Cameroon, Rwanda, Senegal, Sri Lanka, Tunisia, Uganda, United Arab Emirates, Uruguay, Uzbekistan, French Guiana, Honduras, Mexico, Indonesia, Kazakhstan, New Zealand, Russia, Saudi Arabia, Gibraltar, Israel, Malaysia, Philippines, Singapore, South Korea, Thailand, Turkey, Ukraine, Vietnam.
We’d like to thank you for your support and understanding in the challenges we face during these precarious times.
🖤 Please stay safe, wear a mask and practice social distancing 🖤