To Our Valued Customers
We’ve seen delays in shipments for all worldwide standard shipping orders due to widespread airline restrictions and cancellations. Further to this, we’ve come to understand that local postal services are experiencing major back logs on in-bound packages. We want all orders to be delivered within a reasonable time frame however all standard shipping lines are unable to provide a guarantee on expected delivery timing. This has brought about much frustration to us at ThePack Underwear as well as to our customers who have placed orders over the past months.
In the interest of maintaining a fast and reliable delivery to you, we’ve decided (as a temporary measure) to only offer express courier shipping via FedEx or UPS. These two carriers operate privately and are able to provide a guarantee that packages will be delivered to you within 7 to 10 working days (if not sooner). We’ve negotiated special rates however these are considerably higher than standard shipping rates*. These rates vary depending on your region and will be quoted during your checkout process after submitting your delivery address. In order to mitigate this increased rate, we'll extend our Spring Sale for an indefinite period ensuring you’ll be able to grab items at a significantly reduced price.
*Free shipping for orders above USD150 in a single receipt/purchase.
We’d like to thank you for your support and understanding in the challenges we face during these precarious times.
🖤 Please stay safe, stay home and practice social distancing 🖤