We ship to over 100 countries* worldwide . . .
shipping
We offer Standard Shipping (lower shipping fees) to the following countries*:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech, Cambodia, Denmark, Estonia ,Finland, France, Germany, Greece, Hungary, Indonesia, Italy, Iran, Israel, Ireland, Japan, Kuwait, Lebanon, Latvia, Lithuania, Malaysia, Malta, Norway, New Zealand, Luxembourg, Netherlands, Philippines, Poland, Portugal, Spain, Sweden, Switzerland, Romania, Russia, Singapore, South Korea, Slovakia, Slovenia, South Africa, Thailand, Turkey, United States, United Kingdom, Ukraine, United Arab Emirates, Vietnam
Customers in China, Macau, Hong Kong and/or Taiwan (collectively “The People's Republic of China”) will continue to enjoy a low shipping fee via SF Express. Delivery is 3-5 days after the order is confirmed.
We ship via FedEx/DHL to the following countries:
Algeria, Argentina, Azerbaijan, Bahrain, Bangladesh, Belarus, Botswana, Burkina Faso, Chad, Chile, Colombia, Democratic Republic Of The Congo, Costa Rica, Cuba, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Guinea, India (36 of 37 states), Islamic Republic Of Jordan, , Madagascar, Mali, Mongolia, Morocco, Mozambique, Nepal, Niger, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Peru, Qatar, Republic of Cameroon, Rwanda, Senegal, Sri Lanka, Tunisia, Uganda, Uruguay, Uzbekistan, French Guiana, Honduras, Mexico, Kazakhstan, Saudi Arabia, Gibraltar
** Free shipping for orders above USD350 in a single receipt/purchase
- South Korea - Personal Customs Code (12-digit alpha numeric code starting with the letter 'P')
- South Africa - Personal ID / Tax ID - A unique number issued to citizens from this country or Passport No. if you are not a citizen
- Taiwan - Personal Taiwan Identification Number, Registration via EZWAY APP & Name + Address must be an exact match per EZWAY APP
- Brazil - CPF/CNPJ Number (14-digit alpha numeric code)
- Chile - DNI Number (9-digit alpha numeric code)
Failure to submit this info during the checkout process may result in delays including custom delays and/or additional charges. ThePack assumes no responsibility for inaccurate information submitted at the time of placing an order. As such, you are required to provide this information prior to payment.
order processing
ThePack exercises diligence in processing your order
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when we receive your order
12 - 24hrs | pick & pack
we'll try our best to deliver your order in accordance with your the delivery/shipping address. After your order is confirmed, you'll be informed about the expected delivery details by email (tracking no etc.)
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CONFIRMED ORDERS
order confirmation receipt issued
you cannot change your name, contact number or shipping address after your order is confirmed. ThePack is not responsible for incorrect details submitted at the time of confirming an order
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duties & taxes
international borders
when transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. The payment of duties and taxes are your responsibility
additional questions?
If your destination country is not listed please reach out to us hello@thepackunderwear.com for assistance.
CARBON-NEUTRAL SHIPMENTS
Commencing 1 August 2022 ThePack ships carbon neutral
We've partnered with the Planet app to neutralize our shipping emissions and to remove carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.
For example, if a truck and/or plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, then we ensure that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in the Shopify Sustainability Fund. There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.
To estimate your emissions, we use order tracking data associated with the tracking number assigned to the shipment thus using the exact distance travelled. We remove only carbon (CO2) emissions that account for 95% of the climate impact from burning fossil fuels for transportation. Other emissions such as CH4, N2O, and GHG aren’t removed.
