Return Policy
NO BULLSH*T GUARANTEE
We never asked for permission. ThePack started in a living room with a sewing machine, making harnesses and lingerie for men who were never meant to be “neutral.”
Now ThePack moves globally—but we still act like we did back then: raw, unapologetically and with intention.
When you build a brand like that, boundaries get pushed to the edge.
Fits that need recalibrating.
Cuts that hit harder in testing than on paper.
Fastenings that don’t survive death drops - and yes we know what you're upto ;-)
We don’t dress it up. We correct it.
Because we’re not here for “safe” or “fine.”
NO EXCUSES
No excuses. No endless back-and-forths. No hoops.
That’s the standard.
If for whatever reason you are unhappy with the product you receive, or if the product is defective, email us at hello@thepackunderwear.com with:
- your order number
- a clear explanation and photo of the issue
If the defect is confirmed, we will contact you with your options:
- if product and size is still available, we send a replacement at no cost
- otherwise, you can either receive store credit for the value of the item at the time of sale (excluding shipping and discounts), or
- receive a refund on the payment method with which you made your purchase.
WHAT WE STAND FOR
We keep it simple:
If it’s on us, we fix it.
If it’s not, we keep it consistent – and friendly – we’re a proud, small, gay owned business and are embedded in our community. We listen but we won’t judge – that energy.
No grey zones. No confusion. No performative language.
SUPPORT
For any questions, contact us at hello@thepackunderwear.com
