SHIPPING
to over 100 countries* worldwide . . .
Notice for Canadian Customers
-
12 Dec
Canada Post strike
Due to the ongoing Canada Post strike, we are temporarily unable to ship orders to Canada. For our Canadian customers, ThePack Underwear is available at Top Drawers Apparel Inc. in Vancouver.
We apologize for the inconvenience and appreciate your understanding. Shipping to Canada will resume as soon as the situation is resolved.
standard\express options
We offer Standard Shipping (lower shipping fees) to the following countries*:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech, Cambodia, Denmark, Estonia ,Finland, France, Germany, Greece, Hungary, Italy, Iran, Israel, Ireland, Japan, Kuwait, Lebanon, Latvia, Lithuania, Malaysia, Malta, Norway, New Zealand, Luxembourg, Netherlands, Philippines, Poland, Portugal, Spain, Sweden, Switzerland, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Thailand, Turkey, United States, United Kingdom, Ukraine, United Arab Emirates, Vietnam
Customers in China, Macau and/or Hong Kong (collectively “The People's Republic of China”) will continue to enjoy a low shipping fee via SF Express. Delivery is 3-5 days after the order is confirmed.
** Free shipping for orders above $350
- South Africa - Personal ID / Tax ID - A unique number issued to citizens from this country or Passport No. if you are not a citizen
- Taiwan - Personal Taiwan Identification Number, Registration via EZWAY APP & Name + Address must be an exact match per EZWAY APP
- Brazil - CPF/CNPJ Number (14-digit alpha numeric code)
- Chile - DNI Number (9-digit alpha numeric code)
Failure to submit this info during the checkout process may result in delays including custom delays and/or additional charges. ThePack assumes no responsibility for inaccurate information submitted at the time of placing an order. As such, you are required to provide this information prior to payment.
TRACKING YOUR ORDER
Tracking updates are available on your dashboard under >MY ACCOUNT<
additional questions?
If your destination country is not listed please reach out to us hello@thepackunderwear.com for assistance.
CLIMATE COMMITMENT
ThePack ships carbon neutral
We've partnered with the Planet app to neutralize our shipping emissions and to remove carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.
For example, if a truck and/or plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, then we ensure that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in the Shopify Sustainability Fund. There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.
To estimate your emissions, we use order tracking data associated with the tracking number assigned to the shipment thus using the exact distance travelled. We remove only carbon (CO2) emissions that account for 95% of the climate impact from burning fossil fuels for transportation. Other emissions such as CH4, N2O, and GHG aren’t removed.