No

 

1

For the list of countries ThePack ships to please click here.

2

Prices displayed are exclusive of a handling or pick n’ pack fee. This fee is a third party 3PL fee that is calculated at USD0.25 per item.                     

3

Prices displayed are exclusive of merchant gateway fees. These fees are imposed by a third-party at the following rate:

+  PayPal (surcharge4.4%+USD8)

+  Shopify Pay (surcharge3.9%+USD0.30)

+   Apple Pay/Google Pay (surcharge3.9%+USD0.30)

4

For cost savings, it's encouraged using a banking telegraphic transfer (“TT”) payment method. 

All banking TT fees must be borne by the wholesale customer for an order to be processed.

Bank TT Details:

HSBC BANK (HK) ACCOUNT NAME: DRAGON LABEL LIMITED (HK)

ACCOUNT NO: 124-789587-838

ADDRESS: 1 QUEEN'S ROAD CENTRAL, CENTRAL AND WESTERN DISTRICT, HONG KONG

SWIFT CODE: HSBCHKHHHKH

5

Items 2 & 3 above are calculated at the checkout shipping page after you’ve confirmed the delivery shipping address.

6

At present ThePack offers FedEx shipping as a trusted and reliable service to all wholesale customers.

If you wish to select a Standard Line which ordinarily offers cheaper shipping fees then we advise you to appoint a Shipping Forwarding Agent located in Guangdong, China. The Shipping Forwarding Agent will offer cheaper shipping fees that'll be disclosed only to you.

Should you decide to engage the services of a Shipping Forwarding Agent, then we will remove the FedEx shipping fee & handling fee from your order. For more information about this option, please email ethan@thepackunderwear.com

7

ThePack exercises extreme diligence in processing your order and we'll try our best to deliver your order in accordance with the selected delivery address.  After your order is confirmed, you'll be informed about the expected delivery details by email.

8

When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. The payment of duties and taxes is your responsibility.

9

In order to facilitate the smooth and trouble-free clearance of goods through a limited number of countries, you are required to submit the following additional information during the checkout process if your order is bound for:

(i) South Korea - Customs Code (12-digit alpha numeric code starting with the letter 'P')

(ii) Taiwan - Taiwan Identification Number, Registration via EZWAY APP & Name + Address must be an exact match per EZWAY APP.

(iii) Brazil - CPF/CNPJ Number (14-digit alpha numeric code)

(iv) Chile - DNI Number (9-digit alpha numeric code)

 

CARBON-NEUTRAL SHIPMENTS

Commencing 1 August 2022, all shipments are carbon-neutral. We work with the Planet app which neutralizes shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck and/or plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, then we ensure that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in the Shopify Sustainability Fund. There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

To estimate your emissions, we use order tracking data associated with the tracking number assigned to the shipment thus using the exact distance travelled. We remove only carbon (CO2) emissions that account for 95% of the climate impact from burning fossil fuels for transportation. Other emissions such as CH4, N2O, and GHG aren’t removed.