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📧 hello@thepackunderwear.com

As we’re a young brand, we aren’t able to go ‘all the way’ in having 24/7 live support; however, since we strive for perfection, we'd love to hear from you and we'll try to get back to you within two working days!  Thanks a lot for your support and understanding.

We ship to over 65 countries. If the shipping section of our site is not answering your questions or if you have any other additional queries about returns or exchanges, please email us 📧 hello@thepackunderwear.com ********************************************************Free shipping for orders above USD120 in a single receipt. Please note that customers are responsible for any additional local import tax and duties that may apply. 

n order to ensure the smooth and trouble-free clearance of personal goods through a limited number of countries, you're required to submit the following additional information during the checkout process if your order is bound for: (i) South Korea - Personal Customs Code (12-digit alpha numeric code starting with the letter 'P')

(ii) Taiwan - Personal Taiwan Identification Number, Registration via EZWAY APP & Name + Address must be an exact match per EZWAY APP.

(iii) Brazil - CPF/CNPJ Number (14-digit alpha numeric code)

(iv) Chile - DNI Number (9-digit alpha numeric code). Please refer to our Term & Conditions for liability information. 

For hygiene reasons All UNDERWEAR AND MERCHANDISE is final sale, however we have a No Bullsh*t policy in place - click  Return Policy  for more info.

EU CUSTOMERS — RIGHT OF WITHDRAWAL: If you are located in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your complete order, without giving a reason (EU Directive 2011/83/EU).

The withdrawal process is as follows:

• You must submit your withdrawal request within 14 days of receiving your order — via your account or by emailing hello@thepackunderwear.com with your order number.
• You must return the item within 14 days of notifying us of your withdrawal. Return shipping costs are at your expense.
• We will withhold your refund until we have received the goods back. Once received and inspected, your refund will be processed within 14 days.
• If the item is not returned within the 14-day return window, the right of withdrawal lapses and no refund will be issued.

Hygiene exemption: ThePack products are intimate apparel. The right of withdrawal does not apply to items that have been unsealed after delivery due to health protection and hygiene reasons, pursuant to Article 16(e) of EU Directive 2011/83/EU on Consumer Rights. Opened or worn items cannot be returned.

Please login to your account. Once in, you'll be greeted by your personalized user dashboard. Here you'll be able to view current and past order information including tracking updates.